Gero Decker: "Bridging the Gap between Business Processes and existing IT Functionality", First International Workshop on Design of Service-Oriented Applications (WDSOA 05)
Transforming business processes into IT supported processes can be very
challenging. The functionality exposed by existing information systems often
does not match the tasks defined in the business process model. Reasons are
inappropriate granularity, unsuitable interaction models, and complex
interdependency inside the enterprise information systems.
This paper examines existing solutions for retrieving IT supported
processes. We then present a list of incompatibilities between business
process models and existing IT functionality.
We propose patterns for introducing a process support layer that solves some
of the incompatibilities. The effectiveness of this approach is shown by
applying it to a real-world example.